Returns and refunds
Returns & Refunds Policy
At Grace1222, your satisfaction means so much to us! We take pride in the products we offer and want every customer to have a positive shopping experience.
Returns & Refunds
We gladly accept returns within 30 days of delivery on eligible items, provided they are unused, undamaged, and returned in their original condition.
- Items must be returned in their original condition.
- Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
- Once your return is received and inspected, an eligible refund will be issued to your original payment method.
Custom & Personalized Orders
Because custom and personalized items are created specifically for you, these purchases are considered final sale and cannot be returned or refunded unless they arrive damaged, defective, or there is an error on our part.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will gladly work with you to make things right.
Your Satisfaction Matters
At Grace1222, we believe in treating every customer with kindness, honesty, and understanding. If you have any concerns about your purchase, we encourage you to reach out to us directly.
We understand that sometimes things don't go as expected, and we truly appreciate the opportunity to listen, address your concerns, and find a fair solution whenever possible.
Our goal isn't just to make a sale — it's to create a shopping experience built on trust, care, and grace.
Thank you for supporting Grace1222!